Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Last updated: June 17, 2026 

Returns 

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required

Certain items are non-returnable, including:

  • Personal hygiene products (e.g., hair ties, shampoo/conditioner bars, used brush sets)
  • Items that have been used, damaged, or are not in original condition
  • Clearance or final sale items

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed within 5–10 business days
  • The amount will be refunded to your original method of payment

Please note:

  • Shipping costs are non-refundable
  • If the item was purchased with a discount, the refund will reflect the discounted price

Exchanges

We only replace items if they are defective or damaged upon arrival. If you received a faulty or damaged product, please contact us within 72 hours of delivery with your order number and photos or videos showing the issue.

Large & Specialty Items (Saunas, Paddle Boards, Fitness Equipment & Similar)

Due to the nature of oversized and specialty products, the following additional terms apply:

  • These items are fulfilled directly by our supplier partners and may have extended delivery windows of 10–21 business days
  • Inspect your item thoroughly upon delivery — any visible damage must be reported within 72 hours with photos/video
  • Return shipping for large items is the customer's responsibility unless the item arrives defective or damaged
  • Some large items may be subject to a restocking fee of up to 15% — this will be communicated at the time of return request
  • Assembly or installation does not affect return eligibility, provided the item is unused and in original condition

Please always send us: 

  • Your order number
  • Photos or videos showing the issue

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost returns
  • Some items will be sent to the supplier directly, and further direcctions will be sent to you. 

Order Cancellations

Orders can be canceled within 12 hours of placing the order. After this period, the order may already be processed or shipped and cannot be canceled.

Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: hello@bluport.shop

Thank you for Shopping with us!

BluPort.Shop